Representative, Guest Experience Customer Service at Dallas Arboretum & Botanical Society, Inc.

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

15.0

Posted On

12 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Verbal Communication, Written Communication, Interpersonal Skills, Microsoft Office, Multitasking, Conflict Resolution, Ticketing Platforms, Guest Relations, Phone Support

Industry

Non-profit Organizations

Description

Description JOB SUMMARY: The Representative, Guest Experience Customer Service plays a key role in creating a welcoming and memorable experience for all Dallas Arboretum guests. This position provides high-quality customer support via phone call, assists with ticketing and general inquiries, and upholds departmental standards and Arboretum policies. This role is telework eligible, while maintaining availability for required onsite meetings and support. This is a Seasonal position. ESSENTIAL DUTIES INCLUDE BUT ARE NOT LIMITED TO: Provide friendly, professional, and courteous service to guests over the phone Assist guests with ticket purchases, reservations, and related inquiries Respond to general questions regarding the garden, events, memberships, and policies Accurately communicate and consistently enforce Dallas Arboretum policies and procedures Troubleshoot and resolve guest concerns while maintaining a positive and solution-oriented approach Utilize computer systems and ticketing platforms to manage guest transactions and information Collaborate with team members and supervisors to ensure exceptional guest service standards Perform additional duties as assigned to support Guest Experience and organizational needs Requirements SKILLS AND QUALIFICATIONS Required Qualifications High school diploma or G.E.D. Excellent verbal and written communication skills Strong customer service and interpersonal skills with a guest-focused mindset Proficiency with computers, including Microsoft Office products Ability to multitask and remain calm and professional in a fast-paced environment Preferred Qualifications Prior customer service or guest relations experience Experience handling customer inquiries Ability to work a rotating schedule, including weekends, holidays, and seasonal evening hours Telework Requirements This position is eligible for telework; however, candidates must reside within the Dallas–Fort Worth Metroplex Availability to attend required meetings, training sessions, or support shifts onsite at the Dallas Arboretum is mandatory

Responsibilities

Provide high-quality customer support via phone, assisting guests with ticket purchases, reservations, and general inquiries. Ensure the enforcement of Arboretum policies while resolving guest concerns with a solution-oriented approach.