REPRESENTATIVE I, CUSTOMER SERVICE at Precision Label an Inovar Packaging Company

Kansas City, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

28.0

Posted On

17 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Account Management, Inquiry Resolution, Order Entry, Issue Resolution, Record Keeping, Collaboration, Artwork Routing, Proof Approvals, Job Tracking, Communication, Customer Service Orientation, Solution-Driven Approach, Computer Proficiency, Microsoft Office

Industry

Printing Services

Description

About Us Inovar Packaging Group is one of North America’s premier flexographic and digital printing companies, dedicated to the success of our employees and customers. We invest in cutting-edge equipment and technology to deliver top-quality products. At Inovar, our culture is customer-driven, team-oriented, and built on win-win partnerships. Why Join Us? * Competitive pay and a performance-based bonus program * Comprehensive benefits package (medical, dental, vision, life, short/long-term disability) * Tuition Assistance * 401(k) Retirement Plan with a generous company match * Paid Time Off (PTO) * Career growth opportunities within a rapidly expanding company Job Title: Customer Service Representative I (NON-EXEMPT) JOB SUMMARY: We’re seeking a Customer Service Representative I to join our dynamic team. You will manage a portfolio of accounts, collaborating with both internal stakeholders and our customers to address inquiries, resolve issues, and provide exceptional service throughout the entire order lifecycle. SUPERVISORY RESPONSIBILITIES: * None DUTIES/RESPONSIBILITIES: * Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services. * Collect and enter orders for new or additional products or services. * Act as the first point of contact for customer concerns; escalate to specialists or other team members as needed. * Ensure that appropriate actions are taken to resolve customers’ problems and concerns. * Maintain detaiked records of customer interactions, track inquiries and feedback, and provide resolutions * Collaborate with Production, QA, Scheduling, Finance, and other internal teams to ensure seamless service delivery. * Support artwork routing, proof approvals, and job tracking to keep projects on schedule. * Perform other related duties as assigned. REQUIRED SKILLS/ABILITIES: * Excellent written and verbal communication skills. * Strong customer-service orientation with a solution-driven approach * Proficient computer skills with the ability to learn new software. * Proficiency in Microsoft Office and aptitude to learn new software systems (e.g., FileMaker). EDUCATION AND EXPERIENCE: * High school diploma or equivalent. * Customer service experience required. * Manufacturing or label pacakging experience a plus. PHYSICAL REQUIREMENTS: * Prolonged periods sitting at a desk and working on a computer. * Occassional standing and movement as needed Why This Role Matters Joining Inovar in this position gives you the opportunity to be a true customer advocate and play a crucial role in the end-to-end order process. If you're passionate about building client relationships, solving problems, and working in a fast-paced, evolving manufacturing environment, this role is for you.

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Responsibilities

This role involves managing a portfolio of accounts by interacting with customers via various channels to provide support, collect orders, and act as the first point of contact for concerns. The representative will also collaborate internally with teams like Production and QA to ensure seamless service delivery and keep projects on schedule.