WHAT CUSTOMER ORDER MANAGEMENT CONTRIBUTES TO CARDINAL HEALTH

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.

JOB SUMMARY

Responsible for providing the Cardinal Health’s internal and external customers with an exceptional experience by phone. Our front line phone support agents are our first point of contact to assist customers to place orders and handle inquiries. Inbound volumes are fluent based on demand in the market.

QUALIFICATIONS

• 1-3 years of experience, preferred
• High school diploma, GED or equivalent work experience, preferred
• Customer service experience within the pharmaceutical or healthcare industry, preferred
• Professional telephone skills and proficiency in order entry, preferred
• Proficient in using CRM (Customer Relationship Management) software and other relevant customer service tools, preferred
• Strong command of MS Office applications (Excel, PowerPoint, Word and Outlook)
• Strong communication and interpersonal skills
• Detail-oriented with excellent organizational and multitasking abilities
• Ability to work collaboratively in a team-oriented environment
• Problem-solving skills to address customer issues and ensure customer satisfaction
• Demonstrated capacity to thrive in an autonomous work environment, consistently delivering a high-quality result with efficiency

RESPONSIBILITIES

• Responds promptly and professionally to customer inquiries regarding pharmaceutical products and services (order status, discrepancies, pricing/product inquiries, complaints, returns)
• Provides accurate information about product availability, pricing, and delivery timelines
• Manages a high call volume with precision and efficiency
• Collaborates with internal teams to resolve customer issues, such as order discrepancies or product complaints
• Communicate proactively with customers to provide updates on order status and any potential delays
• Maintains operations by following policies & procedures
• Maintains customers confidence and protects operations by keeping information confidential
• Contributes to team effort by accomplishing related results as needed
• Adheres to departmental service levels and KPI’S
• Adapts to new assignments and working in a fast-pace changing environment
• Identifies opportunities for continued process improvement
• Assists with new hire training/shadowing as needed

You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.

• Download speed of 15Mbps (megabyte per second)
• Upload speed of 5Mbps (megabyte per second)
• Ping Rate Maximum of 30ms (milliseconds)
• Hardwired to the router
• Surge protector with Network Line Protection for CAH issued equipmen