Representative III, Customer Service at WM

Bannockburn, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

27.18

Posted On

23 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Time Management, Problem Solving, Communication, Project Management, Data Entry, Reporting, Conflict Resolution, Process Knowledge, Collaboration

Industry

Environmental Services

Description

Stericycle is now part of WM. To learn more about WM's acquisition of Stericycle, CLICK HERE [https://nam11.safelinks.protection.outlook.com/?url=https://investors.wm.com/news-releases/news-release-details/wm-completes-acquisition-stericycle&data=05|02|glenda.dearion@STERICYCLE.com|b1e5d4563a2b42718dfe08de8eb47609|25b7504baaa64fe5abcb0f06c55fe7b7|1|0|639105102876561531|Unknown|TWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ==|0|||&sdata=JzO3CE56MQ9cRz2f8c9q2YR0uBC5I0Ih+1hkmepxIBI=&reserved=0] to read the press release. I. Job Summary The Customer Service Representative III position receives and processes requests from customers, serves as the end-to-end point of contact for customers and resolves customer issues. Representatives work independently to resolve complex customer requests and issues. Individuals manage critical customer projects, collaborating with internal and external contacts to ensure timely and accurate service. II. Essential Duties and Responsibilities * Handles incoming calls, emails, inquiries and transactions from various segments within the book of business. * Possess a strong knowledge of internal process, understands relationships and key linkages between business units. * Collaborates with internal and external parties to coordinate service related activities and manage client projects. * Resolves customer escalated issues quickly and efficiently by engaging the right people and departments within WM Strategic Business Solutions. * Possess strong time management and follow through skills, has the ability to transition seamlessly between service requests, ensuring all deadlines are met and service is confirmed. * Provides customer proactive service and education regarding service options, charges, billing, and contracts. * Documents each interaction, ensuring service, pricing and other required information are entered into the system. * Strives to meet or exceed service and operational goals established for the service, including productivity, quality, accuracy and timeliness goals. * As required by management, maintains routine customer service related reports and creates reports as requested. III. Qualifications A. Required Qualifications * High School Diploma or GED (accredited) * 2 years of customer service experience and * 6 months as a WM customer service representative IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. The expected base pay rate for this remote position across the U.S is $21.74 - $27.18. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. V. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply.

Responsibilities

The representative serves as the primary point of contact for customers, processing requests and resolving complex issues independently. They collaborate with internal and external stakeholders to manage projects and ensure service goals are met.