REPUTATION MANAGEMENT ON SOCIAL MEDIA VOLUNTEER

Organisation: National Community Security Project CIC & The National Public Education CIC
Commitment: Flexible – remote, a few hours per week
Compensation: Volunteer role – training, support, and expenses (where applicable) provided

ABOUT US

The National Community Security Project CIC and the National Public Education CIC are both not-for-profit organisations dedicated to building safer, stronger, and better-informed communities. Social media is one of the key ways we connect with the public — and we want to ensure our voice online reflects the values we stand for.

THE ROLE

We are looking for Reputation Management Volunteers to help us monitor, manage, and protect our online presence. This role involves supporting our team in promoting positive engagement, addressing concerns, and ensuring our reputation on social platforms remains professional, respectful, and community-focused.
You will be working both on behalf of our organisations and in support of our clients, helping us maintain a positive online reputation and build trust across different projects. Volunteers will work as part of a team, sharing ideas, supporting each other, and contributing to our wider mission.

WHAT YOU’LL BE DOING

• Monitoring social media channels (Facebook, Instagram, LinkedIn, Twitter/X).
• Identifying and escalating inappropriate or harmful comments.
• Supporting the creation of positive, community-focused responses.
• Helping to maintain consistency in our tone of voice and messaging.
• Promoting good news stories, achievements, and community impact.
• Collaborating with other volunteers and team members to strengthen our online presence.