EXPERIENCE

• Ongoing university studies (active student status)
• Min. 30 -hour availability/week
• Organized, attention to detail, good communication skills
• Previous experience in communication area is a plus

SOFT AND TECHNICAL SKILLS

• Team player, able to work collaboratively with other teams
• Organized and structured to execute tasks as per deadlines
• Attentive to details and works with precision
• Knowledge of Microsoft Office and expertise of MS ExcelInterpersonal
• Ability to interact with customers in a professional manner
• Is self-motivated, well organized, hard-working, detail-minded, clear thinker, quick learner
• Well-inclined towards change and can work under pressure

• Collect and register inquiries, requests, claims, returns from external and internal customers in a timely manner, based on predefined priorities
• Manage incoming customer calls and monitor new cases coming via email
• Aim for “first call resolution” practice especially for requests
• Classify and Assign cases to the responsible resolution team/colleagues if first call resolution is not possible
• Support request/claim resolution process with additional data gathering and communication
• Monitor operational reports, follow-up on all requests and claims to secure resolution and communication to customer ed on templates