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Require a Customer Support Executives in Bangalore at TestHiring
Bengaluru, karnataka, India -
Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

10000.0

Posted On

28 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Support, CRM Tools, Microsoft Office Suite, English Communication, Kannada Communication, Hindi Communication, Conflict Resolution, Multitasking, Problem Solving, Order Management, Customer Retention, Supply Chain Knowledge

Industry

IT Services and IT Consulting

Description
Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy. Resolve customer complaints, order discrepancies, delivery issues, and product-related concerns promptly and effectively. Maintain accurate and up-to-date records in the CRM system, ensuring all interactions are logged and follow-ups are tracked. Collaborate with logistics, sales, and product teams to escalate and resolve complex issues in a timely manner. Provide feedback on recurring customer pain points to improve service delivery and product offerings. Assist in managing customer returns, refunds, and replacements in accordance with company policies. Stay current on product portfolios, promotions, and company policies to deliver accurate and consistent information. Contribute to customer retention efforts through proactive follow-ups and personalized service. Requirements 2–5 years of proven experience in customer support, preferably within the FMCG, Foods, or Beverage industry. Strong verbal and written communication skills in English and regional languages (e.g., Kannada, Hindi). Proficient in using CRM tools, Microsoft Office Suite, and digital communication platforms. Ability to multitask, manage high-volume inquiries, and maintain composure under pressure. Customer-first mindset with a proactive approach to problem resolution. Basic understanding of supply chain and distribution processes in the FMCG sector is a plus. Diploma or Bachelor’s degree in any discipline; relevant certification in customer service is advantageous.
Responsibilities
Handle inbound customer inquiries across phone, email, and chat to resolve complaints and product concerns. Maintain CRM records and collaborate with logistics and sales teams to improve service delivery.