Require a Network Engineer in Bangalore at TestHiring

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

03 Oct, 26

Salary

10000.0

Posted On

05 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Routing, Switching, Wireless Networking, Technical Support, Troubleshooting, Incident Management, Configuration Management, Network Diagnosis, Cisco Technologies, Juniper Technologies, Aruba Technologies, RiverBed, Analytical Thinking, Technical Documentation, Customer Service, Communication Skills

Industry

IT Services and IT Consulting

Description

Key responsibilities: Maintains the support process and ensures that requests for support are handled according to the procedures. Uses service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate. Identifies and resolves problems following agreed procedures. Carries out agreed maintenance tasks. Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required. Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information. Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions. Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents and follow up until incident is resolved. Provides service recovery, following resolution of incidents. Documents and closes resolved incidents according to agreed procedures. Maintains secure, accurate, complete, and current configuration on configuration items (CIs). Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use. Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures. Maintains knowledge of specific specialisms, provides detailed advice regarding their application. Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members. Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures. Identifies problems and errors prior to or when they occur. Logs all such incidents in a timely manner with the required level of detail with all the necessary. Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution. Requirements Working knowledge of technical documentation. Knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain. Knowledge of vendor technologies, such as Cisco, Juniper , Aruba , RiverBed etc. Customer service orientated and pro-active thinking. Problem solver who is highly driven and self-organized. Good attention to detail. Good analytical and logical thinking. Excellent spoken and written communication skills. Team player with the ability to work well with others and in group with colleagues and stakeholders Academic qualifications and certifications: Bachelor's degree or equivalent in Information Technology or Computing or related field. Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc. Required experience: Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers. Entry level experience in technical support to clients. Entry level experience in diagnosis and troubleshooting. Entry level experience providing remote support in Networking technologies. Entry level experience in relevant technology.

Responsibilities

The role involves maintaining support processes, diagnosing network incidents, and ensuring service delivery meets agreed SLAs. It also requires managing configuration items and coordinating with stakeholders to resolve technical errors.