Research & Insight is a relatively small team, with very large impact, looking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.
There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.

THE ROLE

We are looking for a Research Analyst to join us on our mission to turn insight into impact. This role is for someone who is passionate about understanding people and driven to find the “why” behind their behaviour. You will help us solve some of the biggest questions of our customer base - from understanding pain points of NPS Detractors to uncovering new opportunities for growth across our verticals.
Your work won’t just live in a report; it will be a catalyst for change. You will shape the conversation and illuminate the path forward, helping to translate complex data into smart decisions that directly influence how Deliveroo wins.

WHAT YOU’LL BE DOING

• Go deep into the data, applying your quantitative skills to connect what customers say with what they do. You’ll use a wide range of data sources, with a strong focus on SQL, Python or R to link research findings with our internal performance data.
• Champion the customer, focusing your analysis on improving key experience metrics like NPS and Brand Preference to drive meaningful, measurable change across the business.
• Tell compelling stories with data, transforming complex analysis into clear and persuasive narratives that inspire confident action from our product, marketing, and commercial teams.