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Research and Development Professional at Centric Group

San Juan, National Capital District, Philippines -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

0.0

Posted On

27 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Discipline, Business Insight, Market Awareness, Collaboration, Strategic Storytelling, Excel, CRM, Data Storytelling

Industry

IT Services and IT Consulting

Description

Role Overview The R&D Professional/Insights Executive turns customer, renewal, and market data into actionable insights. The role supports Customer Success Managers (CSMs) by tracking performance trends, forecasting renewals, and identifying upsell signals across Appcentric and Infocentric portfolios. Key Responsibilities Area and Scope of Work Renewal Intelligence. Maintain dashboards tracking renewal status, churn risk, and adoption metrics. Generate early warnings for at-risk accounts Value & ROI Tracking. Partner with Value Engineering to measure ROI and success outcomes per account. Build quarterly reports linking customer results to renewal and upsell. Trend Analysis. Identify customer, industry, and technology trends that impact renewals or upsell readiness. Develop monthly trend briefs for CS and BD teams. Market & Competitive Insights. Monitor procurement cycles, digital priorities, and competitor activities relevant to Centric’s clusters. Provide input to the DG Council Reporting & Forecasting. Produce monthly Customer Success dashboards and predictive renewal forecasts. Maintain accuracy across CRM, Finance, and Delivery data. Qualifications • Bachelor’s degree in Business Analytics, Information Systems, or related field. • 1-2 years’ experience in analytics, customer success support • Strong Excel; CRM experience preferred. • Excellent communication and data storytelling skills. Core Competencies Analytical discipline • Business insight • Market awareness • Collaboration • Strategic storytelling

Responsibilities

The R&D Professional turns customer and market data into actionable insights to support Customer Success Managers. Key tasks include tracking performance trends, forecasting renewals, and identifying upsell signals.