Firstly, what we bring to the table

• Flexibility: a balance of 3 in-office, and 2 work-from-home days per week
• 2 days paid volunteer leave per year
• Bonus & incentive program
• 15 weeks paid parental leave
• Unlimited access to LinkedIn Learning
• On-site staff store (with discounts!), exclusive product launches and free 7-Eleven coffee, fruit and snacks in the office
• Bookable on-site parking in our Cremorne offices
• Social club, Open committee with regular events

The Team
Join our Research, Analytics & Data Science team where data, insights, strategy, innovation, and customer obsession define our day-to-day.
We’re helping shape the future of 7-Eleven in Australia, re-thinking store formats, re-defining convenience, launching and trialling new food and products, all while delivering in a great team and supportive business environment.
Role Purpose
As our Research & Insights Analyst (SME), you will own and uplift our core research programs, while delivering actionable, commercially relevant customer, brand, and marketing insights across the business.
You’ll be responsible for the day-to-day management of our customer research panel (The Convenience Collective), as well as our in-store Voice of Customer measurement program.
You’ll also contribute to broader Brand Health, NPD, and Marketing Effectiveness workstreams, helping to evolve our capabilities.

What you’ll do

• Lead the execution of our Convenience Collective and VoC programs, including agency management, reporting and continuous improvement
• Design questionnaires, script surveys, and manage reporting and analysis cycles
• Collaborate with other SMEs and our Insight Business Partners in the broader RADS team to embed our recommendations into broader marketing, product, customer & channel strategies
• Assist with uplift of our approaches, methodologies, agencies, and strategic priorities across the broader team
• Play an active role in evolving how insights are delivered, communicated, and actioned within the business

What you bring to the role

• Prior experience in research & insights roles (agency or client-side)
• Previous experience working with FMCG brands
• Strong capability across quantitative and qualitative methods
• Hands-on experience in questionnaire design, survey scripting, panel management, and insight generation
• Proficiency in Q, Human Listening Platform, or similar a bonus
• Exceptional analytical and storytelling ability, you bring this stuff to life with clarity and impact
• A proactive, commercial, and collaborative mindset, as well as an ability to thrive in fast-paced, agile environments

If you’re looking for that rare insights role where your work genuinely influences our strategy, drives growth, and helps build what’s next, this is it. Even if you don’t tick all the boxes, we’d love to hear from you.
At 7-Eleven our people are at the heart of everything we do. We are committed to creating a workplace that fosters inclusion and celebrates diversity. We strive to make every single 7-Eleven team member feel heard, valued, and respected no matter who they are or what diverse characteristics reflect their unique identity. We are proud to be a Diversity Council Australia Inclusive Employer 2024-2025 and Bronze Accredited with the Australian Workplace Equity Index.
At 7-Eleven, we are committed to ensuring that all prospective employees have the opportunity to perform at their best throughout our recruitment process. If you require any adjustments to support an inclusive and accessible experience, please contact us for a confidential discussion at
peoplesupport@7eleven.com.au
* Please note, this email is strictly for adjustment requests related to the recruitment process. Other inquiries sent to this mailbox will not be actioned.*
To find out more about our current opportunities follow us on
LinkedIn or view our
careers page.

What you’ll do

• Lead the execution of our Convenience Collective and VoC programs, including agency management, reporting and continuous improvement
• Design questionnaires, script surveys, and manage reporting and analysis cycles
• Collaborate with other SMEs and our Insight Business Partners in the broader RADS team to embed our recommendations into broader marketing, product, customer & channel strategies
• Assist with uplift of our approaches, methodologies, agencies, and strategic priorities across the broader team
• Play an active role in evolving how insights are delivered, communicated, and actioned within the busines

What you bring to the role

• Prior experience in research & insights roles (agency or client-side)
• Previous experience working with FMCG brands
• Strong capability across quantitative and qualitative methods
• Hands-on experience in questionnaire design, survey scripting, panel management, and insight generation
• Proficiency in Q, Human Listening Platform, or similar a bonus
• Exceptional analytical and storytelling ability, you bring this stuff to life with clarity and impact
• A proactive, commercial, and collaborative mindset, as well as an ability to thrive in fast-paced, agile environment