Research Benefits Administrator

at  Manulife

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

JOB DESCRIPTION

The AdminAdvantage Administration team within the Manulife Group Benefits organization links people, technology and expert services to simplify benefits administration and provide a consistent, powerful member and client experience. Our vision is to be recognized as the partner of choice within the industry for benefits solutions and benefits administration services.
As a team member, you will support large corporate clients, coordinating efforts to provide world-class benefits administration and customer service. Our clients trust the administration of their group benefits to us and you will be part of a team that delivers outstanding results to those clients and our members.

IF YOU ENJOY WORKING IN A FAST-PACED, CHANGING ENVIRONMENT WHERE EVERY DAY BRINGS SOMETHING NEW AND INNOVATIVE IDEAS ARE ENCOURAGED, YOU MAY BE THE CANDIDATE WE ARE LOOKING FOR!

AdminAdvantage Administration is looking for a Research Benefits Administrator to join our team. The successful candidate will manage client and plan member inquiries related to eligibility processes and will be required to collaborate with other Manulife teams inside and outside of AdminAdvantage, focusing on the customer through all processes.

• Act as the Plan Administrator for large clients with complex plans by managing the day-to-day administration of assigned policies, including terminations, changes, retirements, and processing of member updates through benefits administration software
• Have a clear understanding of the impact on eligibility as related to Payroll/Pre-Authorized Debit processing
• Process all member-related eligibility requests daily
• Manage the client inbox items submitted by the employers and provide follow-up within the set Service Level Agreement in place
• Administer all member eligibility processes in accordance with the client-specific Admin guide
• Research and analyze member eligibility-related issues, understand the root cause, correct the issue and suggest preventive measures for future occurrences.
• Be the subject matter expert for the client plans for which you have accountability
• Take ownership of troubleshooting member-related issues by researching all existing documentation before escalating to the next level
• Provide accurate and thorough answers to client requests and questions
• Partner with the Call Centre Representatives and other Group Benefits resources to resolve issues and process requests received
• Raise any issues and administration incidents to the Senior Benefits Administrator
• Provide support to the implementation team on the installation of new business and ensure that delivery deadlines are met;
• Update as instructed, all tasks in the Project Management tool daily and accurately