POSITION DESCRIPTION

The Research Infrastructure System Administrator will be responsible for supporting and maintaining Research Storage and related systems. You will be part of a Tier III storage team, where you will assist in planning and independently conduct storage administration duties, as well as implement and maintain solutions to keep up with the pace of complex research problems. This role will work with senior staff to monitor and maintain the integrity of Research systems and provide technical insight to teams and projects alongside research programs. The System Administrator is expected to be a key contributor to multiple projects simultaneously. They will be responsible for handling tickets and requests from users/customers for several different systems and need to have excellent customer service skills.

BASIC QUALIFICATIONS

• Minimum of two years’ post-secondary education or relevant work experience

ADDITIONAL QUALIFICATIONS AND SKILLS

• Experience with managing POSIX and ACL’s permission on systems and storage.
• Deep Knowledge of Linux systems
• Knowledge of SAN (Storage Area Network), Object and block storage systems.
• Proven experience with managing and configuring storage systems that support NFS and SMB protocols.
• Knowledge about networking related to storage networks and experience supporting storage switches.
• Experience with Windows operating systems.
• Experience with scripting and automation.
• Strong understanding of storage principles and experience with supporting storage systems.
• Experience with different cloud storage and platforms, preferably Amazon Web Services.
• Experience with supporting applications that contain PII or PHI data.
• Understanding of ITIL principles, including incident, request, change and release management.
• Proficiency in using IT Service Management systems (ITSM) like ServiceNow.
• Excellent documentation skills.
• Preferred knowledge of VAST and Dell Storage platforms.
• Understanding of using and managing files/code in version control systems like Git
• Proven experience in troubleshooting system issues.
• Excellent customer service and communication skills.
• Detail-oriented person.
• Proven experience managing Storage, Backup, and Linux systems in development and production environments.
• Experience with supporting NAS, Object and SAN storage systems.
• A bachelor’s degree in MIS or Information Technology preferred or equivalent experience.

• Participate fully in building, configuring, and running Research Storage infrastructure at scale.
• Monitor and maintain the health and integrity of Research Storage systems, including upgrading and patching.
• Assist in defining and tracking performance metrics to ensure efficient current and future use of IT resources.
• Support and collaborate with researchers and other key IT (e.g. Network, Security and Data Center) partners in a timely manner.
• Contribute best practices documentation and knowledge transfer.
• Abide by and follow the Harvard University IT technical standards, policies, and Code of Conduct.
• Responsible for the maintenance, configuration, and reliability of Research Applications.
• Act as subject matter expert on research storage systems and be responsible for support.
• Manage incidents, requests, and changes via ServiceNow.
• Work with other HMS IT engineering teams on the architecture and design of the Research infrastructure environment.
• Assist with configuration, testing, and validation during implementation and upgrade phases for systems supported by the group.
• Provide technical support, troubleshooting, and monitoring of the storage systems and platforms.
• Work on team projects related to the implementation and enhancement of storage and backup-related applications and systems.
• Assist with developing and updating automation scripts.
• Participate in off-hours on-call schedule.