Heathrow is a city within a city. And there’s no place like it when it comes to the scale of our ambitions. You’ll be part of a Customer team that drives our profitability across everything from retail, property and airport transport, through to passenger services, forecasting and contracts with airlines. Customer insight is at the heart of what we do, supported by a strong commercial strategy. We have a pioneering agenda for digital, e-commerce and innovation, as we look to transform the way our passengers spend at our airport.
We believe the best way to drive growth across our iconic airport is by improving the services offered within it. So although we know generating income is critical to driving our business forward, we’re also passionate about delivering the best possible passenger experience. You’ll help us to get the balance right – not least so we can continue investing in an airport that leads the world.
The Research & Insight Team provides essential research, insights, and strategic data analysis to support decision-making across the business, aligning with the Heathrow Vision of becoming a future-ready airport.
This role involves managing market research tracking studies and executing ad-hoc research projects to understand the needs of key stakeholders—Passengers, Colleagues, Airlines, Local Community, and Investors—and inform Heathrow’s initiatives and investment plans.
The ideal candidate should have strong project management, report-writing, and presentation skills, along with a proven ability to lead customer-focused projects and influence decisions based on insights.

This is a 12 month FTC opportunity.

• Leading and develop on-going market research tracking studies to ensure that the results are integrated into Business Decision-making .
• Delivering on a series of ad hoc research projects aligned to the business priorities to provide a detailed understanding of the stakeholder benefits that can be achieved.
• Supporting the consolidation of the relevant research and insights both internally and externally generated in the development and implementation of solutions to achieve the targeted stakeholder benefits and to make every journey better.
• Building relationships across the relevant Heathrow Teams, so that they keep stakeholder wants and needs at the centre of their decision making.
• Supporting in delivering any additional research and insight projects or requests agreed with the business.
• Supporting the Research and Insight Manager and collaborate with the other members of the Research and Insight Team to ensure that we collectively deliver the full Research and Insight plan for the year.
• Strong equivalent work experience or educated to degree level
• Strong verbal and written presentation skills.
• Keen interest in developing market research and insight skills.
• Competent in all Microsoft packages, predominantly in PowerPoint, PowerBi and Excel (e.g. filtering, graphs, pivot tables).

• Proven track record of influencing decisions, credible and authoritative to operate independently with different stakeholders.Ability to translate numerical data into easily understandable formats for onward communication and use. This should include development of recommendations for high level understanding and action planning.

• LI-Hybrid

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we’ll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

Please refer the Job description for details