WHAT’S IN IT FOR YOU:

Working with a dynamic and global team, alongside numerous internal counterparts like Product Management, Client Support and Sales
Autonomy as an owner of a book of business, management of relationships and sourcing opportunities
Professional and personal growth while supporting an evolving dynamic team

BASIC REQUIRED QUALIFICATIONS:

Experience managing client relationships
Interest in the Capital Markets and the financial markets
Excellent written and verbal communication skills, with the ability to adapt to all levels of management and clientele
Exceptional interpersonal skills that encourage healthy dialogue and trusted client relationships
Good organizational and time-management skills to adhere to deadlines and deliverables
Ability to work independently while still interacting within an integrated team structure

ADDITIONAL PREFERRED QUALIFICATIONS:

Bachelor’s degree and/or equivalent related work experience
Strong knowledge of internet based applications
Proficient in MS Office Suite

RIGHT TO WORK REQUIREMENTS:

This role is limited to persons with indefinite right to work in the United States.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence .
What’s In It For You?

OUR PEOPLE:

We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

ABOUT THE ROLE:

Grade Level (for internal use): 08
The Role: Research Manager Product Consultant
The Team: The Research Manager Client Success team is composed of global experienced professionals. The clients you will be supporting are based across the US and are made up of Tier 1 to 3 clients who expect a high level of service. The team is collaborative, hard-working and are always willing to learn from their clients and each other. We value partnership, and its crucial you are a great teammate to be successful within our organization.
The Impact: Your contribution and dedication to your role is critical as you will have a direct impact on retention and business generation. You will be able to lead from the front and impact the future advancement of the business. In doing so you will get to learn your client’s business and help clients satisfy or identify needs through current and new products. You will be a part of a global team dedicated to providing high quality client experiences.

RESPONSIBILITIES:

Proactively monitor live transactions to ensure application operability and user success
Provide outstanding client service by assisting clients with trade and commission management, service interruptions and/or production issues, user training, and general application usage
Host client meetings to assist with training, product demos, and transactional support
Produce scheduled and/or ad-hoc reporting deliverables in a timely and accurate fashion
Partner with in-house Professional Services with client onboarding events to ensure proper training, user access and testing of production environments
Compile daily operational reports to communicate the health of the business (i.e., volumes, risk exposure) to management

OUR PURPOSE:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.