Research Operations Specialist at GDG on Campus | University of Sydney

Darlington, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

31 Aug, 26

Salary

160430.0

Posted On

02 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Research Systems Coordination, SaaS Application Support, Technical Troubleshooting, Stakeholder Engagement, Cyber Security Knowledge, Risk Compliance, Identity And Access Management, System Documentation, Performance Monitoring, Service Improvement

Industry

technology;Information and Internet

Description

Coordinate the operation and continuous improvement of critical research systems Partner with research facilities, vendors, Cyber Security, IAM and ICT teams Salary range between $152,045 to $160,430 + 17% Superannuation Solve by Talent is partnering with the University of Sydney to recruit a Research Operations Specialist within Information and Communications Technology. This role will contribute to the delivery and ongoing operation of research systems that support research activity across one of Australia’s leading universities. Why join the University of Sydney? Join one of Australia’s leading universities at a pivotal time, where technology is evolving to better support student learning, teaching excellence, and research at global scale. ICT is central to the University’s mission, delivering the platforms, services, and partnerships that enable student success, strengthen teaching, and accelerate research impact. With strong investment and ambitious transformation underway, you’ll work in a large and complex environment where your contribution will have visible, meaningful impact across the University community. The opportunity As Research Operations Specialist, you will support and coordinate the delivery, operation and continuous improvement of research systems across the University. With a primary focus on Sydney FMS, the University’s Research Facilities Management System, you will help ensure research platforms are operational, well supported, compliant and aligned with the needs of researchers and research facilities stakeholders. What you’ll do Coordinate day-to-day operational management of research systems, supporting availability, performance and reliability. Support system users, triage issues and coordinate escalations with technical teams and vendors. Maintain system documentation, workflows, knowledge base content, user guides and support materials. Support testing, release processes, enhancements and service improvement activity across research systems. Monitor usage and system performance data, producing reporting and insights for research stakeholders. What we’re looking for Proven experience coordinating and supporting research systems, SaaS applications or related technology services. Strong technical understanding of research systems, operational workflows and research technology environments. Experience troubleshooting issues, identifying systemic problems and coordinating effective resolution. Strong stakeholder engagement skills, with the ability to work across researchers, facility managers, vendors and ICT teams. Sound understanding of cyber security, risk compliance, identity and access management considerations in an ICT context. What’s in it for you? 17% superannuation to support your financial future extremely generous parental leave entitlements competitive salary with salary packaging options flexible and hybrid working arrangements career development and learning opportunities health and wellbeing programs including Fitness Passport access to a vibrant, globally recognised university community. How to apply If you're looking for an opportunity to contribute to meaningful work while building your career in a world-class university environment, we would love to hear from you. Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page. For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply. Accessibility and inclusion The University of Sydney is committed to creating an inclusive recruitment experience for all candidates. If you require adjustments or additional support at any stage of the recruitment process, we encourage you to let us know. This may include adjustments to the interview format, additional time, breaks, accessible interview locations, receiving materials in advance, or any other practical support that will help you participate comfortably. For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Zoe Crouch, zoe.crouch@sydney.edu.au. EEO statement At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ+. We welcome applications from candidates from all backgrounds. We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Gold employer. Find out more about our work on diversity and inclusion. Pre-employment checks Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Also, to meet the University’s obligations under the National Higher Education Code to Prevent and Eliminate Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process. Sponsorship / work rights for Australia You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment. The University reserves the right not to proceed with any appointment. © The University of Sydney Click to view the Position Description for this role. Applications Close Tuesday 16 June 2026 11:59 PM Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! The University values are excellence, trust and accountability. The University of Sydney is committed to diversity and social inclusion. Applications from people of culturally and linguistically diverse backgrounds; equity target groups including women, people with disabilities, people who identify as LGBTIQ; and people of Aboriginal and Torres Strait Islander descent, are encouraged. The University reserves the right not to proceed with any appointment. The University of Sydney may conduct routine pre-employment checks before an appointment is made. Want to know more about working at the University of Sydney? https://www.sydney.edu.au/about-us.html

Responsibilities

Coordinate the day-to-day operation, reliability, and continuous improvement of research systems, specifically the Sydney FMS. Support users, manage vendor escalations, and maintain system documentation and performance reporting.