Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Research Specialist 4/Legacy Cards Dispute Investigations at Citi

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispute Investigations, Customer Service, Coaching, Training, Technical Proficiency, Research, Information Gathering, Analysis, Judgment, Problem Solving

Industry

Financial Services

Description

Works with limited supervision. Maintains large business accounts. Utilizes computer system to investigate disputes and resolves complex issues. Responds to customers in writing or verbally. Acts as coach and trainer to new employees. Relied on for system testing projects because of technical proficiency. Works under limited supervision. May support an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each. 1-3 years relevant experience High School diploma or equivalent ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Feb 13, 2026 ------------------------------------------------------

Responsibilities

The Research Specialist will investigate disputes and resolve complex issues for large business accounts. They will also act as a coach and trainer for new employees and participate in system testing projects.