SUMMARY:

Join our cutting-edge hardware team as we launch a fast-paced, time-sensitive human-subjects research study. This project involves preparing and shipping study material kits, tracking participant milestones, and ensuring seamless communication with both study participants and the internal research team.
We’re looking for a proactive, detail-oriented Research Study Coordinator to lead day-to-day operational logistics. This is a fantastic opportunity for someone who thrives in a structured environment, enjoys solving logistical puzzles, and is passionate about improving participant experience in clinical research.

REQUIRED QUALIFICATIONS:

• 1+ year as a clinical or research coordinator (academic, CRO, or industry experience welcome).
• Proven track record of accuracy in tracking and managing data.
• Proficiency in Excel or Google Sheets is required.
• Prior hands-on experience with kit preparation and mailing is strongly preferred.
• Excellent written and verbal skills; strong email professionalism.
• Naturally proactive and quick to flag and resolve issues.
• Comfortable following SOPs and performing repetitive tasks with consistency.
• Human-subjects training (e.g., CITI, HIPAA) or willingness to complete it before starting.
• Ability to lift up to 25 lbs.
• Familiarity with Google Workspace (Sheets, Drive) and Slack.
  
  TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.
  It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

• Maintain real-time spreadsheets to monitor enrollment, shipments, form completion, milestone progress, and task status.
• Package and ship study material kits daily, adhering to SOPs and ensuring timely delivery.
• Flag missing data, shipment delays, kit shortages, or non-responsiveness early and escalate accordingly.
• Respond promptly to emails within one business day and provide support or troubleshooting guidance.
• Occasionally coordinate short video calls to help participants stay on track.
• Complete and document checklist tasks as outlined in study SOPs.
• Compile daily and weekly reports for the internal team (e.g., kits shipped, outstanding tasks, protocol deviations).
• Ensure all participant and study data is managed securely and confidentially.
• Pitch in on additional study-related administrative tasks as needed.