ABOUT THE POSITION:

This role is an on-campus, in-person position.
The Office of Research and Innovation (ORI) is seeking a dedicated and detailed-oriented Research System Support Specialist to join our dynamic team. This role involves providing technical support and system maintenance for research operations, ensuring the seamless function of research tools, databases, and platforms. The ideal candidate will have a strong background in software systems and processes, and a passion for contributing to cutting-edge research projects.

EDUCATION AND EXPERIENCE:

Bachelor’s degree with two years of experience or a high school diploma with six years of experience is required. Master’s degree is preferred. A degree in Computer Science, Information Technology, or a related field is preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills.
Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills.
Candidate must have ability to manage numerous tasks concurrently with attention to detail.
Candidate must collaborate effectively with colleagues and work as part of a team.
Candidate must be familiar with using JavaScript, SQL and Python.
Candidate must have an understanding of encryption, malware, and phishing.

• System Implementation and Configuration: 1) Assist in the setup, configuration, and deployment of new research systems and technologies. 2) Collaborate with research teams to understand system requirements and customize solutions accordingly. 3) Ensure system integration with existing research workflows and platforms.
• System Maintenance & Support: 1) Monitor and maintain research systems, including databases, software, and hardware. 2) Troubleshoot and resolve technical issues related to research tools and platforms. 3) Perform regular system updates, backups, and patches to ensure system reliability and security.
• Data Management & Security: 1) Manage and maintain research data, ensuring accuracy, accessibility, and security. 2) Implement data protection protocols and comply with relevant research, institution, and federal regulation and standards. 3) Monitor system performance and conduct audits to ensure data integrity and confidentiality.
• User Assistance and Training: 1) Provide technical support to researchers and staff, including troubleshooting user-reported issues. 2) Develop and deliver training sessions and user guides on the use of research systems and software. 3) Create and update documentation for system processes and user instructions (SOP).
• Collaboration and Reporting: 1) Work closely with Director of Operation & Infrastructure (and Team), researchers, SMU IT staff, and other stakeholders to understand and address system needs. 2) Provide regular updates and reports on system performance, issues, and improvements. 3) Participate in team meetings and contribute to project planning and strategy discussions.
• Technical Support & Troubleshooting: 1) Diagnose and resolve complex technical issues related to research systems and equipment. 2) Coordinate with vendors and SMU IT teams to address hardware and software problems. 3) Document and track technical issues and resolutions to improve support processes.
• Other Tasks As Assigned: 1) Assist with creating, maintaining, and updating ORI’s website. 2) Support operational activities to streamline workflow processes, policies, and procedures systematically. 3) Attending professional development/ training opportunities in the field to stay present with changes in technology.
• Position requires occasional travel to Office of Research and Innovation satellite offices and professional conferences.
  Qualifications