Reservation administrator at Accor

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Control, Room Allocation, Inventory Management, Correspondence Management, Reporting, Self Management, Calculations, Analytical Thinking, Organizing, Action Planning, Service Orientation, Flexibility, Attention To Detail, Admin Oriented, Communication, Interpersonal Relationships

Industry

Hospitality

Description

Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits! Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description Scope of position: Reporting to the Assistant Reservations Manager the successful candidate will be responsible to complete all administrative duties related to reservations within Cape Grace, A Fairmont Managed Hotel, for the purpose of ensuring all relevant information is kept in order. The successful candidate will ensure reservations are accurately updated with all required information, from guest arrival / departure details, preferences / dietaries, special requests, billing details etc, prior to submitting to front office. He / She will maintain and improve standards in all areas of Reservations, ensuring a maximum room revenue and to efficiently deal with all guest requests. MAIN RESPONSIBILITIES Quality control for all Reservations created and information shared with the hotel through the Preparation process. Attending Morning meeting and ensuring all relevant information is updated and fed back to the relevant departments. Allocating of rooms for all guest arrivals as and when required Balancing inventory over periods of peak demand Assist reservations during periods of high demand / When staff are on leave and when emails are allocated / as and when required. Managing the Reservations Prep shared Folder and ensuring all correspondence is up to date. Daily Negotiated / Complimentary rooms report. Managing weekly stationary orders Any other reports as determined by the role. PIPELINE LEVEL Manage self. LEVELS OF ACCOUNTABILITY Reporting to the Assistant Reservations Manager and Reservations and Revenue Manager LEVELS OF RESPONSIBILITY Responsible for own performance COMPETENCIES Calculations Analytical thinking Organizing Action Planning Service Orientation Flexibility and adaptability Strong attention to detail Admin oriented Financial: Satisfied Shareholders To ensure that all quotes compiled are accurate and every attempt is made to secure the business for Cape Grace. Manage and follow up on all deposit payments in line with the reservation terms and conditions and ensure that payments are received on time and communicated to the accounts department and front office prior to the guest’s arrival. Customer Service: Delighted Customers Models the Organizational Values Matching the features and benefits of our product offering to ensure that we exceed our guest’s expectations. Processes: Effective Processes To interact with Housekeeping, Front Office, Spa and Food & Beverage, where necessary, ensuring any new and relevant information is communicated between these departments and Reservations. Maintains department Standard Operating Procedures and devise benchmark to be adhered to. Manage workload fairly, ensuring that our turnaround time is adhered to. Assist Individual and Group Reservations as/when necessary, with enquiry turnaround, call handling as well as shifts during low staffing periods. Learning and Growth: Motivated and Prepared Workforce Coordinates departmental Induction programme to required standard. Assists with departmental training in collaboration with the Assistant Reservations Manager / Reservations and Revenue Manager as and when required. GENERAL KNOWLEDGE AND RESPONSIBILITIES Has a thorough knowledge of the hotel and all services provided to the guest. Maintains the highest standard of service, appearance and social skills set according to the company policy. Works in harmony with all departments and employees, is willing to assist others if and when required. Attends all training workshops as and when required. Is familiar with all policies and procedures, house rules, fire, security and emergency procedures as well as all checklists pertaining to the position. Performs any reasonable duty as instructed from time to time. Qualifications Grade 12 or equivalent A Hospitality Management qualification is a strong recommendation. Previous Experience in Reservations required. Proficiency in English (Verbal, Written, Reading) Proven abilities in developing and nurturing interpersonal relationships with guests, colleagues and suppliers. Demonstrated experience using: Opera Property Management System Microsoft Office Suite to at least Intermediate level Previous experience on TARS would be advantageous. Above average Numerical skills Above average ability to communicate at all levels of the organization. Additional Information EMPLOYMENT EQUITY We as a company are committed to diversity and inclusion. Our Employment Equity Plan and Targets will be considered during the recruitment process. We welcome applications from individuals with disabilities and diverse backgrounds. Job-Category: Sales & Marketing Job Type: Permanent Job Schedule: Full-Time

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The role involves completing all administrative duties related to reservations, ensuring accurate updates of guest details, preferences, and billing information before submission to the front office. Key tasks include quality control for reservations, room allocation, managing inventory during peak times, and maintaining correspondence folders.