Reservation Agent at Accor

Aswan, Aswan, Egypt -

Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Reservations, Revenue Management, Upselling, Communication, Problem Solving, PMS Database Management, Email Handling, Sales Techniques, Market Segmentation, Event Coordination, Data Accuracy, Opera PMS, Microsoft Office, Fluency in English, Client Entertainment

Industry

Hospitality

Description

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description Handle customer calls inquiries pertaining to room reservations, with a focus on revenue maximization and quality. KEY ROLES & RESPONSIBILITIES Understand the key principles of ACCOR’S Pricing Strategies and Revenue Management Retail, Corporate, Leisure, Group, Other Rate Restrictions, hurdles and availabilities Maximise rooms revenue through the conversion of telephone calls into sales Utilize effective upselling techniques Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel Be fluent on all hotel products and services Handle emails pertaining to rooms reservations Be fully conversant with all market segments and rate plans used across all distribution channels Be flexible in sales technique through offering the right product to the right customer at the right time Handle customer queries and complaints relating to Rooms Reservations Co-host dinners/special events with the Sales Team and be involved in client entertainment as required Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies Responsible for effective implementation and compliance with ACCOR’S Core Reservation Standards Achieve targeted goals in the LQA Hotel Mystery Shopping calls Maintain accuracy and cleanliness of the PMS Database Ensure market segmentation is accurate for each reservation Create hierarchies/relationships between Corporate Accounts Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction Complete understanding and effective execution of current and new RM tools. Includes Opera PMS. Be involved in all property PMS Conversions Complete understand and effective use of the Hotel’s telephone system Maintain the Reservation correspondence Support the Reservations Manager and/or Revenue Management leader with special projects as required. Qualifications Experience in a similar reservations environment, alternatively, customer service experience is required, preferably in a Hotel environment. Strong knowledge of computer systems including Microsoft Office. Competent knowledge of OPERA Cloud preferred. Fluent orally & verbally in English, with other languages well regarded. Experience providing prompt and efficient service including upselling advantages.

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Responsibilities

The Reservation Agent will handle customer inquiries related to room reservations, focusing on maximizing revenue and ensuring quality service. Responsibilities include managing calls and emails, upselling, and maintaining accurate reservation data.