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Reservation Agent at Accor

Sebong Lagoi, Riau Islands, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

23 Sep, 26

Salary

0.0

Posted On

25 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservation Management, Customer Service, Communication Skills, Organizational Abilities, Front Office Operations, Booking Systems

Industry

Hospitality

Description

Company Description Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 420 rooms & suites, two golf course, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club. Job Description Handle all reservation inquiries via phone, email, online platforms, and other communication channels Process room bookings accurately in the reservation system in accordance with hotel policies Provide guests with detailed information regarding room types, rates, promotions, and hotel facilities Verify reservation details, payment methods, and special requests to ensure accuracy Qualifications Minimum 1–2 years of experience in reservations, front office, or customer service, preferably in a 4- or 5-star hotel Professional appearance and positive service attitude Strong communication and customer service skills Detail-oriented with strong organizational abilities Additional Information The ability to challenge the norm and work in an environment that is both creative and rewarding. Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity. A competitive package and plenty of development opportunities. Job-Category: Sales & Marketing Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Manage room reservation inquiries across multiple communication channels and process bookings accurately according to hotel policies. Provide guests with detailed information regarding room types, rates, and resort facilities while verifying payment and special requests.