Reservation Agent at Accor

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

31535.0

Posted On

13 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Opera Cloud, Reservation Management, Revenue Maximization, Customer Service, Complaint Resolution, Payment Handling, Loyalty Program Promotion, Administrative Support, Communication, Reporting, Pricing Policy Application, Coordination

Industry

Hospitality

Description

Company Description "Why work for Pullman London St Pancras? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS". Job Description Main responsibilities Follows up the administration of reservations thoroughly, making check-in operations easier for the Front Office team To be fully conversant with Opera Cloud and hotel systems Transforms enquiries into reservations to maximise revenue. Offer and explain the ALL Accor loyalty program to all customers Ensures that all reservations details are entered into the system precisely and confirmed with the customer Ensures that any requests are passed onto the relevant department for action Helps to optimise occupancy and average room rates Respects and applies the hotel’s pricing policy and implements the Revenue Management policy To be fully aware of the hotel bedroom types, hotel facilities and its location including transport links Ensures all customers first impression of the hotel is a Heartist one To be fully aware of any restricted dates, special offers and promotions Complete checks for duplicate bookings and take necessary action Handles and resolve all customers complaints in an efficient manner Charges all no shows and track them Ensures that all payments are handled securely To provide a hospitable service to the standards laid down in the Pullman Standards Training Manual To maintain at all times the filing and filing syste m To check all correspondence in connection with reservations and deal with accordingly To be fully aware of all types of bedrooms, all their facilities and locations To be able to offer an alternative (i.e. date, type of room) if we cannot provide what our caller requires To ensure that restricted dates, offer rates and promotions are updated and monitored on a daily basis. To run all appropriate reports connected with rooms as laid down in the Reservations Manual and distributed to the General Manager and Welcome Manager – as agreed with your manager To work in accordance with the rooms strategy/top line actions To communicate and co-ordinate group enquiries, rate quotes with the Sales Manager and via the Reservations Manager To ensure that group information and contracts are kept up to date and followed up in line with hotel policy To ensure that the hotel credit policy is adhered to To advise housekeeping of any special requirements requested, i.e. late booking, Z beds, cots and VIP’s To develop and maintain good working relationships with all departments in the hotel To attend all relevant training as and when required To attend all Pullman and statutory training sessions as advised by the Reservations Manager To take part in Signature Training and then take Signature phone Additional Information Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK Pension Scheme: Secure your future with our contributory pension plan Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide Complimentary Meals: Free meals provided whilst on duty Wellness Perks: Free access to the hotel gym Employee Assistance Programme: Confidential support available 24/7 Annual Leave: Up to 33 days of annual leave per year (including public holidays). Salary: £15.55 per hour (£31,535 per annum) The successful candidate must already have eligibility to work in the UK Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Manage hotel reservations and administrative tasks using Opera Cloud to maximize revenue and occupancy. Provide high-quality customer service by handling inquiries, managing loyalty programs, and coordinating with other hotel departments.