Full job description

Duties and Responsibilities:

• Daily Arrival Management
• Check the daily arrival list to prepare for incoming guests.
• Guest Welcome
• Warmly welcome customers to the hotel, ensuring a positive first impression.
• Information Provision
• Respond to customer inquiries regarding hotel services and local attractions.
• Special Services Coordination
• Arrange and fulfill any special services requested by guests, ensuring their needs are met.
• Communication Log Maintenance
• Stay updated on hotel developments by reviewing the communication logbook; update it for the next shift.
• Collaboration with Staff
• Work closely with Bell staff, Housekeeping, Reservations, and Room Service to fulfill guest requests efficiently.
• Room Allocation
• Allocate rooms to guests and issue appropriate keys.
• Registration Accuracy
• Verify and update registration cards for accuracy in spelling of names, addresses, and payment methods.
• Room Status Awareness
• Maintain awareness of current room status and availability at all times.
• Credit Establishment
• Ensure all guests establish credit upon check-in to streamline the billing process.
• Shift Closing Procedures
• Complete shift closing procedures accurately, obtaining necessary approval signatures and authorization codes.
• Cash Handling Policies
• Adhere to hotel policies regarding cash banks and handling.
• Service Knowledge
• Demonstrate a comprehensive knowledge of all hotel services and facilities to assist guests effectively.
• Flexible Scheduling
• Be willing to work varying shifts, including weekends and public holidays.
• Professional Appearance
• Maintain good grooming standards in accordance with hotel policy.
• Language Skills
• Preferably be bilingual or multilingual, with proficiency in Turkish and/or French.
• Experience Requirement
• Previous experience in the hospitality industry is preferred to enhance guest interactions and service quality.

Key Skills and Attributes

• Strong communication and interpersonal skills (Multilingual are preferred - French or Russian)
• Problem-solving abilities and attention to detail
• Customer-oriented mindset
• Ability to work under pressure in a fast-paced environment
• Team player with a collaborative spirit

Job Types: Full-time, Contract

Pay: From AED1,800.00 per month

Experience:

• Front desk: 1 year (Preferred)

Language:

• Russian (Preferred)

Work Location: In person

 

Full job description

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Planning & Organizing:

• To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements.
• Maximize hotel yield by up selling and suggestive selling as set out.
• Perform as per OSM Standards and in line with the Service Ingredients. Be fully aware of the hotel daily events for the day
• Attend training classes as per schedule
• Is aware of the daily activities and has product knowledge of all the hotel facilities to maximise upselling at all times
• To have a good knowledge of all the different types of rooms, hotel facilities, hours of operation, restaurants, shops and ball rooms. To be well informed about special functions and events held in the hotel on a daily basis.

Operations:

• To follow the grooming standards of the hotel to portray a professional image at all times
• Show fullest cooperation and respect within the team and other departments
• To be fully aware of the national history, places of interest, shopping areas, etc.
• Works diligently to develop and maintain relationships with corporate clientele to maximise revenue
• To maintain professional confidentiality and never disclose any secrets pertaining to the Company.
• To ensure that the product standards are followed as trained.
• To input and answer all written correspondence (fax & email) and telephone inquiries within 24 hours of being received.
• To ensure all reservations are correctly and accurately input into the opera system and maintained.
• To ensure that all reports are completed on a daily basis and filed for reference.
• To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements.
• Maximize hotel yield by up selling and suggestive selling in line with strategy.
• To file all correspondence on a daily basis ready for hand-over to reception.
• To conduct a daily audit of tomorrows arrival file to ensure accurate details are recorded in each reservation.
• To use guest names whenever appropriate.
• Thoroughly familiarizes oneself with the Hotel’s emergency procedures and is in a state of preparedness for any emergency which may occur.
• Seek out potential corporate clients and gives the lead to either the Director of Revenue or the Sales Department
• Co-ordination with Front Office and other departments if regarding requests as required.
• He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
• Assist in Task Force Teams for new openings as requested
• To have a complete understanding of and to adhere to Swissotel Al Murooj Hotel policy relating to Fire, Hygiene, Health and Safety
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