JOB SUMMARY

We are seeking a dedicated and enthusiastic Reservation Agent to join our customer service team. The ideal candidate will possess exceptional customer service skills and have a passion for providing outstanding guest experiences. As a Reservation Agent, you will be responsible for managing reservations, assisting guests with inquiries, and ensuring a seamless booking process. This role requires excellent communication skills and the ability to work effectively in a fast-paced environment.

QUALIFICATIONS

• Previous experience in customer service or front desk operations is preferred.
• Strong customer service skills with a focus on guest satisfaction.
• Familiarity with multi-line phone systems and reservation software is an asset.
• Excellent communication skills, both verbal and written.
• Ability to work well under pressure while maintaining attention to detail.
• A positive attitude and a willingness to learn about ground transportation operations and guest services. Join our team as a Reservation Agent and contribute to creating memorable experiences for our guests!
  Job Type: Full-time
  Pay: $17.20-$19.00 per hour
  Expected hours: 40 per week

Benefits:

• Dental care
• Vision care

Work Location: In perso

• Answer inbound customer calls promptly, professionally, and courteously. Screen and forward calls or emails to appropriate staff when required. Ensure phone calls are prioritized.
• Uphold high standards of phone etiquette while interacting with guests.
• Assist guests with new bookings, modifications or cancellations of existing reservations.
• Maintain accurate records of bookings for passengers, travel agents, and corporate accounts to ensure all information is entered correctly into the reservation system.
• Handle inquiries related to guest services and address any concerns promptly and professionally with detail via phone, email or online system.
• Collaborate with staff to ensure smooth check-in and check-out processes.
• Perform additional tasks assigned by office manager or dispatch team.
• Securely handle confidential payment processing for reservations.
• Coordinate with dispatch team for availability while taking reservations.