Summary

• Handle incoming calls and emails related to room reservations in a courteous and professional manner.
• Manage guest bookings using the hotel’s reservation system, ensuring accuracy and completeness.
• Provide information on room rates, availability, packages, and hotel facilities to potential guests.
• Process modifications and cancellations of reservations, ensuring all updates are reflected correctly.
• Upsell rooms and promote hotel services to maximize revenue.
• Maintain up-to-date knowledge of hotel promotions, events, and policies.
• Collaborate with Front Office, Sales, and Revenue teams for seamless guest experience.
• Maintain guest confidentiality and data privacy in all communications and systems.
• Prepare daily and weekly reservation reports for management review.
• Deliver exceptional customer service to ensure guest satisfaction and loyalty.

Qualifications

• Fluent in Arabic and English, both spoken and written; additional languages are a plus.
• Minimum 1-2 years of experience in reservations.
• Proficient in PMS/reservation systems such as Opera, Fidelio, or similar software.
• Strong communication, organizational, and customer service skills.
• Ability to work under pressure, handle multiple tasks, and maintain attention to detail.

Please refer the Job description for details