POSITION SUMMARY:

The Reservation Agent is responsible for managing guest inquiries, processing reservations, and ensuring a seamless booking experience for clients in the short-term rental market. This role requires exceptional communication skills, strong attention to detail, and the ability to deliver outstanding customer service while optimizing occupancy and revenue.
* Company pay up to 75% of Health/Dental/Vision Insurance benefits and 100% of Life Insurance benefits.
* Position earns commissions on top of base pay (percentages of sales, offered incentives, etc.)

QUALIFICATIONS:

• Previous experience in reservations, hospitality, customer service, or the short-term rental industry preferred.
• Proficiency with reservation software, channel managers, and online booking platforms (e.g., Airbnb, Vrbo, Booking.com).
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment, including evenings, weekends, and holidays as needed.
• High level of professionalism, reliability, and organizational skills.

• Respond promptly and professionally to guest inquiries via phone, email, chat, and booking platforms.
• Provide detailed information about property features, amenities, rates, and policies.
• Accurately process reservations, modifications, and cancellations in the property management system.
• Verify guest information, payment details, and compliance with rental terms and conditions.
• Collaborate with housekeeping and maintenance teams to ensure property readiness for arrivals.
• Monitor availability and update calendars across all booking channels to prevent double-bookings.
• Upsell additional services and amenities to enhance the guest experience.
• Handle guest concerns or special requests promptly, escalating issues to management when needed.
• Maintain accurate records of all guest interactions and transactions.
• Stay informed about local attractions, events, and transportation options to assist guests.
• Other duties as assigned with potential to cross train in other areas as needed