Reservation Agent

at  Concorde Hotel Fujairah

Ensuring that all procedures are performed to the hotel’s standards. Assist where necessary to ensure optimum service to guests, visitors and other departments.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

Qualifications:

• Experience: Minimum of 1 year of experience in hotel reservations or front office operations.
• Technical Skills: Proficiency in hotel property management systems.
• Communication Skills: Excellent written and verbal communication skills.
• Attention to Detail: Exceptional organizational and multitasking skills. Ability to handle high volumes of reservations without compromising on accuracy.
• Customer Service: A strong customer service orientation with a focus on delivering a superior guest experience.
• Problem-Solving: Ability to resolve issues or conflicts in a professional and calm manner.
• Flexibility: Ability to work flexible hours, including weekends and holidays, as required in the hospitality industry.

Job Types: Full-time, Permanent

Application Question(s):

• Are you immediate joiner or with notice period?
• Are you willing to work and relocate in Fujairah? Yes/No

Experience:

• Hotel: 1 year (Required)
• Reservation Agent: 1 year (Required)

Please refer the Job description for details