Full job description

1. Handling incoming reservation calls, emails, and online bookings in a professional and friendly manner.

2. Assisting guests with booking inquiries, special requests, and seating preferences.

3. Coordinating with the restaurant team to ensure accurate reservation records and guest expectations.

4. Updating reservation systems and logs to reflect the latest availability and guest details.

5. Confirming reservations and communicating any changes, cancellations, or waitlist updates to guests.

6. Maintaining knowledge of restaurant offerings, menus, special promotions, and operating hours.

7. Greeting guests warmly upon arrival when assigned to the host desk.

8. Managing table allocations during peak periods to maximize guest flow and satisfaction.

9. Communicating effectively with the kitchen and service teams regarding large parties or special occasions.

10. Following up on VIP or repeat guest preferences to ensure personalized service.

11. Monitoring no-shows and late arrivals and adjusting seating plans accordingly.

12. Resolving guest concerns or issues related to reservations promptly and politely.

13. Supporting the reception team during high-traffic times when needed.

14. Maintaining a professional appearance and positive attitude at all times.

15. Promoting special events or offers when interacting with guests to encourage reservations.

16. Carrying out other related tasks and responsibilities

Job Types: Full-time, Permanent

• Work Location: In person