Full job description

• Answer phone calls, emails, and online inquiries regarding room reservations.
• Process new reservations, modifications, and cancellations accurately.
• Provide guests with information about room types, rates, hotel facilities, and services.
• Verify guest information and payment details.
• Maintain accurate reservation records in the hotel's reservation system.
• Coordinate with front desk, housekeeping, and sales departments regarding guest bookings and special requests.
• Upsell room categories, packages, and hotel services when appropriate.
• Handle guest complaints and reservation-related issues professionally.
• Monitor room availability and occupancy levels.
• Ensure compliance with hotel policies and procedures.

Qualifications

• High school diploma or equivalent; hospitality-related qualifications are a plus.
• Previous experience in UAE hospitality reservations is preferred.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to multitask and manage high call volumes.
• Good organizational and problem-solving abilities.
• Flexibility to work shifts, weekends, and holidays as required.

Work Location: In person