Full job description

Annual salary: Based on experience

Reservation Agent

Vertiq Hospitality Partners is looking for an approachable and organised Agent de Réservation based in Wickrange. This frontline role helps ensure guests book with confidence and enjoy a seamless experience from enquiry to arrival, directly supporting revenue and reputation in the Travel & Tourism sector.

Purpose of the role

The purpose of the role is to manage reservations and related customer enquiries efficiently and accurately, maximise booking conversion, and maintain up-to-date booking records while delivering friendly, professional service at every touchpoint.

Key responsibilities

• Handle inbound and outbound reservation enquiries by phone, email and booking platforms with a customer-focused approach.
• Process bookings, modifications and cancellations accurately using the company reservation system.
• Provide clear information on rates, availability, packages and standard policies as required.
• Work with front-of-house and operations teams to ensure bookings are communicated and executed smoothly.
• Identify opportunities to upsell suitable products or services in line with customer needs and company guidelines.
• Maintain accurate records, follow data-entry standards and contribute to regular reporting on booking activity.
• Resolve routine customer issues and escalate complex cases to managers when necessary.

Essential skills and experience

• Proven experience in reservations, customer service or a travel/hospitality contact-centre environment.
• Strong verbal and written communication skills in English and French; comfortable speaking with customers from diverse backgrounds.
• Excellent attention to detail and accuracy when entering bookings and handling payments.
• Ability to use reservation systems, booking engines or CRM software; quick to learn new technology.
• Customer-focused attitude, good problem-solving skills and the ability to prioritise under pressure.
• Ability to cover the Front Desk during high demanded periods.
• Right to work in the country where the role is based.

Desirable skills and experience

• Experience with specific property management systems or global distribution systems (GDS).
• Additional language skills beyond English, German is a plus.
• Experience in upselling or revenue-driven reservation practices.
• Familiarity with Travel & Tourism compliance and data-protection basics.

Qualifications

• No formal qualifications are universally required, but a background in hospitality, travel, or relevant customer-service training is advantageous.

What the organisation offers

Vertiq Hospitality Partners offers a friendly working environment typical of roles in Travel & Tourism, with a benefits package that may include training and development, career progression opportunities, and staff travel or hospitality discounts commonly found in the sector. Pay: Selon expérience.

• Working pattern: Full-time, Permanent.