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Reservation Agent at IHG Career

Tropovci, , Slovenia -

Full Time

Start Date

Immediate

Expiry Date

01 Aug, 26

Salary

0.0

Posted On

03 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Reservation Management, Communication, Problem Solving, Computer Literacy, Data Accuracy, Phone Etiquette, Email Communication, Payment Processing, Multitasking

Industry

Hospitality

Description

A little taste of your day-to-day Every day is different, but you’ll mostly be: * Handling guest inquiries and reservations through phone, email, and online channels with accuracy and efficiency * Creating seamless booking experiences that leave a lasting first impression * Recognizing IHG Rewards members and returning guests, ensuring personalized service from the first interaction * Managing reservation details, amendments, cancellations, and payment processes with care * Anticipating guest needs by offering tailored room options, packages, and relevant information What we need from you * guests will reach out with inquiries, requests, and feedback, so you’ll be clear, professional, and easy to engage with across phone, email, and digital channels * You’ll handle booking challenges, changes, and special requests with confidence, turning every interaction into a positive experience * Fluency in the local language - extra language skills would be great, but not essential * You’ll manage reservations systems, ensure accuracy in bookings, and confidently use computer tools while handling numbers and guest information

Responsibilities

The Reservation Agent will handle guest inquiries, bookings, and cancellations across multiple channels while ensuring personalized service. They are responsible for managing reservation details and anticipating guest needs to provide tailored room options and packages.