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Reservation Agent at Makers Air

Fort Lauderdale, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Dec, 25

Salary

0.0

Posted On

25 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention to Detail, Problem Solving, Aviation Knowledge, Reservation Systems, Payment Processing, Scheduling, Logistics, Team Collaboration, MS Office, FAA Regulations, TSA Regulations, Baggage Management, Ticketing, Travel Policies

Industry

Airlines and Aviation

Description

Description Makers Air is seeking a friendly, detail-oriented Reservation Agent to join our team! In this role, you’ll be the first point of contact for our customers, assisting with reservations, answering inquiries, and ensuring every passenger enjoys a smooth booking experience. What You’ll Do: Handle incoming calls, emails, and online requests for flight reservations. Provide accurate information on schedules, pricing, policies, and services. Enter and update customer reservations in the system with precision. Process payments, issue confirmations, and assist with changes or cancellations. Deliver exceptional customer service by addressing questions and resolving issues promptly. Collaborate with operations and customer service teams to ensure seamless travel for our passengers. Requirements 1–2 years of aviation, hospitality, or travel industry experience preferred. High school diploma or equivalent required (associate degree in aviation, travel/tourism, or business a plus). Previous experience in freight forwarding, logistics, reservations, or passenger services preferred. Familiarity with aviation reservation or booking systems strongly preferred. Ability to calculate, post, and manage figures accurately (ticketing, baggage, fees, etc.). Knowledge of FAA and TSA travel regulations (or willingness to learn). Strong communication skills, with the ability to interact effectively across departments and with passengers. Proficiency in English and MS Office (especially Excel) required; additional languages a plus. Excellent customer service skills with high attention to detail. Ability to stay calm and problem-solve in a fast-paced aviation environment.

Responsibilities

As a Reservation Agent, you will handle incoming calls, emails, and online requests for flight reservations while providing accurate information on schedules, pricing, and services. You will also process payments, issue confirmations, and assist with changes or cancellations to ensure a smooth booking experience for passengers.