Reservation Agent at McAllister Towing

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Oct, 26

Salary

18.92

Posted On

05 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Reservation Management, Microsoft Office, Travel Planning, Phone Etiquette, Credit Card Verification

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Since 1883, The Bridgeport Port Jefferson (BPPJ) Ferry has proudly served the Bridgeport and Port Jefferson communities as the trusted maritime transportation provider. Our mission is to offer a safe, reliable, and enjoyable ferry experience for passengers transiting the Long Island Sound barrier. BPPJ Ferry is seeking two highly qualified individuals to serve as a Reservation Agent (one Full-Time and one Part-Time). Duties and responsibilities are outlined below: Reservation Agent Reports to: The Reservation Agent is responsible and accountable to the Reservation Supervisor. Supervises: None Description of Duties: The Reservation Agent books all customer reservations and handles customer service. Respond to customer need, answer questions, planning travel itineraries and resolve customer issues over the phone. Make reservations for customers on the telephone. Verify credit cards and screen calls for transferring. Other duties as assigned. Minimum Requirements: Must have completed 10th grade Proficient in Microsoft Office. Must pass background screening. Must be willing to work weekend, holidays, day and evening shifts. Physical Requirements: Ability to operate a computer terminal, telephones and standard office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary: (Hourly) - $18.92 an hour FLSA Status: Non-Exempt *This position description does not promise or imply that the functions listed are the only duties to be performed or that the position may not change or be eliminated. Employees are always expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors. Equal Employment Opportunity Employer: We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of The Bridgeport & Port Jefferson Steamboat Company not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Responsibilities

The Reservation Agent is responsible for booking customer reservations and handling customer service inquiries via telephone. This includes planning travel itineraries and resolving customer issues to ensure a reliable ferry experience.