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Reservation Agent at Minor International

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

29 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservation Management, Hospitality, Communication Skills, Multi-tasking, Time Management, Inventory Management, Revenue Maximization, SOP Adherence, Guest Satisfaction, Technology Familiarity, Market Understanding, Upselling, Distribution Channels, PMS, RMS

Industry

Hospitality

Description

Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description As Reservation Agent you will support the team in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the team for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices Qualifications Experience working in Reservation, preferably in the hospitality or travel industries. Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels. Understand the dynamics of regional & local market, local competitors and events of the destination. Excellent written and verbal communication skills. Multi-tasking and time-management skills, with the ability to prioritize tasks Company Location: Anantara Riverside Bangkok Resort

Responsibilities

As a Reservation Agent, you will support the reservations team in driving performance and ensuring adherence to standard operating procedures. You will manage guest reservations, monitor daily arrivals, and assist in maximizing revenue opportunities.