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Reservation Agent at Minor International

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

0.0

Posted On

23 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hotel Operations, Reservations Management, Inventory Management, Revenue Maximization, Customer Satisfaction, Distribution Channels, Market Dynamics, Local Competitors, Communication, Team Support

Industry

Hospitality

Description

Company Description Minor Hotels is an international hotel owner, operator and investor with a portfolio of more than 150 hotels in operation. Minor Hotels passionately explores new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to different kinds of travellers, serving new passions as well as personal needs. Through our Anantara, AVANI, Oaks, Elewana, Tivoli, Four Seasons, St. Regis, Marriott and Minor International properties, across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. Job Description As Reservations Agent you will directly support the Reservation Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Front Office Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices. Qualifications Familiar with the hotel operations available technology and all distribution channels. Understand the dynamics of regional & local market, local competitors and events of the destination.

Responsibilities

As a Reservations Agent, you will support the Reservation Manager in enhancing the performance of the reservations team. You will ensure adherence to standard operating procedures and assist in improving reservation operations for guest satisfaction and revenue maximization.