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Reservation Agent at Minor International

Muscat, Muscat Governorate, Oman -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

0.0

Posted On

09 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hotel Operations, PMS, RMS, Distribution Channels, Inventory Management, Revenue Maximization, Guest Satisfaction, SOP Compliance, Market Dynamics, Local Competitors, Event Awareness, Upselling, Communication, Team Support, Performance Monitoring, Allotments

Industry

Hospitality

Description

Company Description Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. Job Description As Reservations Officer you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices. Qualifications • Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels. • Understand the dynamics of regional & local market, local competitors and events of the destination. Additional Information Reporting into Reservations Manager

Responsibilities

As a Reservations Officer, you will support the Reservations Manager in enhancing the performance of the reservations team. You will ensure adherence to SOPs and assist in improving reservation operations for accuracy and guest satisfaction.