Reservation Agent at Minor International

Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservations, Customer Service, Upselling, Administrative Procedures, Hotel Operations, PMS, RMS, Booking Management, Guest Satisfaction, Follow-up Reports, Cancellations, Pre-payment Policies, Local Market Knowledge, Communication, Attention to Detail, Problem Solving

Industry

Hospitality

Description

Company Description Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The northernmost emirate of the UAE, Ras Al Khaimah enjoys a more tranquil rhythm, yet is only 45 minutes from Dubai. Anantara Mina Al Arab Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary. Nature lovers will relish the open terrain of Ras Al Khaimah. From balmy waters to golden shorelines to rugged desert, adventure abounds. Charter a yacht and sail off into the sunset. Ride across rolling dunes and conquer the mountain peak of Jebel Jais. Job Description As Reservations Agent, you are expected to: Maintain effective office administrative procedures Adhere to all Standard Operating Procedures. Take personal responsibility for driving upselling and achieving set revenue targets by months. Be fully aware at all times of the Selling Strategy, rates, packages, groups, and booking status of the hotel. Process and respond within 24 hours to all reservation requests and inquiries according to company standards. Handle daily trace/follow-up reports according to departmental requirements. Check expected arrivals 1, 3, and 7 days prior according to SOP and reconfirm bookings. within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors, and other inaccuracies. Understand and apply hotel policies for no-shows, cancellations, credit, and pre-payment policies. To be up to date with current information and data on the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities. Take personal responsibility for maximizing quality levels of product and service and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis. Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honored. Qualifications At least two years of experience in the Front Office or Reservations department Familiarity with hotel operations, available technology (PMS & RMS), and all distribution channels. Understand the dynamics of regional & local markets, local competitors, and destination events. Additional language is an advantage, preferably Arabic Speaker

Responsibilities

As a Reservations Agent, you will maintain effective office administrative procedures and adhere to all Standard Operating Procedures. You will also be responsible for processing reservation requests and ensuring guest satisfaction.