Full job description

Female Candidates can apply

1. Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time

2. Resolve guests complaints / requests and liaise with the department concerned to ensure immediately follow up

3. Handle issuance of guest room key cards and ensure effective control for guest security.

Ensure that all messages, mails and packages are delivered to the guest room.

Assist at the Business centre, as and when required.

4. Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.

5. Maintain continuous contact with hotel guest to ensure that any problem or complain are handled efficiently and courteously.

6. Follow up with Bell desk regards shuttle Bus services, etc.

7. Daily courteous calls to VIP rooms, so too with other guests.

8. Report any unusual occurrences.

9. Ensure the cleanliness and neatness of front office area.

10. Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day Check Hotel situation, occupancy, functions, groups, VIPs.

11. Re announce VIP rooms to Housekeeping and F&B departments.

12. Check if all departure details for the day have been taken, as well as for the next day.

Closely monitor guest comments on online channels and social media and respond to guest comments.

13. Ensure the hotel’s online ratings externally on Trip Advisor, Booking.com, Agoda, Expedia, etc. & internally on Market Matrix are improved constantly by preparing and implementing necessary action plans to reduce negative guest comments.

14. Come up with innovative ideas for guest recovery.

15. Speak to in-house guests and record list of happy guests staying in the hotel and encourage them to give positive reviews upon their return.

16. To arrange for bouquets, cake and cards in case of guest’s anniversary and birthdays.

Check VIP rooms after amenities are placed.

17. File daily guest relations report and documents systematically.

18. At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.

19. Assumes responsibility of Duty Manager when scheduled to do so.

• To be able to perform any additional scope of duties if requested by the Management.
• To attend the mandatory External and Internal training and following the company training policy.

Job Types: Full-time, Permanent

Work Location: In personFull job description

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

We are currently seeking a Reservations Agent to join our vibrant team. At Radisson Blu Hotel Ajman, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

As a Reservations Agent, you embody a unique blend of precision, efficiency, and a customer-centric approach, elevating our Reservations Team. Your role is instrumental in ensuring seamless and top-notch service, where attention to detail meets a passion for enhancing the guest experience.

• Our reservations team are natural organizers. Sales driven with meticulous attention to detail and totally tuned in to guests needs to deliver an experience that is beyond expectation - creating memorable moments for our guests.
• Our Reservations Agent loves the hustle and bustle of life and are passionate enough to fill our house!
• You will convert booking enquiries into sales, ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level.
• You will maximize sales and profitability by monitoring consumer demands and upselling in order to achieve targets.
• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the reservations department.
• As Reservations Agent, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!

Qualifications

• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Strong verbal communication skills
• Likes having fun at work.
• Experience in a similar position is beneficial but not essential.
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