JOB POSTING NAN 001: Reservation Agent
LOCATION: Nanaimo, B.C.
SHIFT: 5 X 8 hour shifts and will include some weekends
TERM: Full-Time, Permanent
WAGE: Starting at$23.00/hr
BENEFITS & COMPENSATION: Health Care Spending Account (HSA), RRSP match, Medical & Dental Plan, and In-House Flight Benefits

WHO WE ARE:

For over 40 years, Seair Seaplanes has proudly served Southern British Columbia, delivering exceptional travel experiences through our scheduled flights, scenic tours and charter services.

REQUIRED QUALIFICATIONS:

· Excellent verbal communication skills, including clarity, professionalism and customer engagement
· Highly organized and strong attention to detail
· Previous experience handling high volume, multi-line telephone systems in a fast-paced environment.
· Previous experience in a customer service role (minimum 3 years required)
· Previous experience in the airline industry or tourism and travel industries is an asset
· Geographical knowledge of BC’s West Coast is an asset

· Respond promptly to incoming calls and emails related to flight reservations and travel enquiries
· Assist guests with flight changes, cancellations, and upgrades
· Provide detailed and accurate information on our schedules and fare tiers, including policies and rates
· Provide empathetic, friendly and professional customer support during each interaction
· Resolve booking resolutions to ensure guest satisfaction
· Accurately communicate up to date information, including flight schedules, operational changes and delays.
· Offer additional travel related assistance such as directions, parking information, car rental options and accommodation recommendations.
· Other duties as required