Full job description

We are looking for a Hotel Reservation Agent to join our team. The ideal candidate will be responsible for handling room reservations, assisting guests with their booking requirements, and ensuring a smooth and professional reservation experience from inquiry to confirmation.

• Handle room reservation inquiries through telephone, email, and other booking channels.
• Process new reservations, modifications, cancellations, and amendments accurately.
• Provide guests with information regarding room types, rates, packages, availability, and hotel facilities.
• Ensure all reservations are entered correctly into the hotel’s Property Management System (PMS).
• Follow up on pending reservations and booking requests.
• Coordinate with Front Office, Sales, and other departments to ensure guest requirements are communicated effectively.
• Maintain accurate reservation records and ensure all guest details are updated.
• Upsell room categories, packages, and additional hotel services where appropriate.
• Handle guest queries and resolve reservation-related concerns professionally.
• Ensure compliance with hotel standards, policies, and procedures.
• Support the Reservations team with daily reports and other administrative duties as required.
• Previous experience in a hotel reservations or Front Office role is preferred.
• Good knowledge of hotel reservation procedures and systems.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Good command of English; additional languages are an advantage.
• Ability to work under pressure and handle multiple reservations simultaneously.
• Strong attention to detail and organizational skills.
• Knowledge of Opera PMS or other hotel reservation systems is an advantage.
• Competitive salary and benefits.
• Professional and supportive working environment.
• Opportunities for career growth and development.
• Employee benefits in line with company policy.
• Work Location: In person