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Reservation Agent at The Canvas Hotel Dubai - Mgallery Hotel Collection

dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 27

Salary

85000.0

Posted On

14 Oct, 26

Experience

8 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Hospitality & Travel

Description

Handle room reservation inquiries through telephone, email, and other booking channels.
Process new reservations, modifications, cancellations, and amendments accurately.
Provide guests with information regarding room types, rates, packages, availability, and hotel facilities.
Ensure all reservations are entered correctly into the hotel’s Property Management System (PMS).
Follow up on pending reservations and booking requests.
Coordinate with Front Office, Sales, and other departments to ensure guest requirements are communicated effectively.
Maintain accurate reservation records and ensure all guest details are updated.
Upsell room categories, packages, and additional hotel services where appropriate.
Handle guest queries and resolve reservation-related concerns professionally.
Ensure compliance with hotel standards, policies, and procedures.
Support the Reservations team with daily reports and other administrative duties as required.
Previous experience in a hotel reservations or Front Office role is preferred.
Good knowledge of hotel reservation procedures and systems.
Excellent communication and interpersonal skills.
Strong customer service orientation.
Good command of English; additional languages are an advantage.
Ability to work under pressure and handle multiple reservations simultaneously.
Strong attention to detail and organizational skills.
Knowledge of Opera PMS or other hotel reservation systems is an advantage.
Competitive salary and benefits.
Professional and supportive working environment.
Opportunities for career growth and development.

Responsibilities