Reservation & Communication Manager - Reservation - Jumeirah Gulf of Bahrai at Dubai Holding

Manama, Capital Governorate, Bahrain -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

0.0

Posted On

13 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservations Management, Revenue Management, PMS Systems, People Management, KPI Reporting, Guest Complaint Resolution, Staff Training, Commercial Performance Optimization

Industry

Financial Services

Description

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 29 exceptional properties across 11 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers. About Jumeirah Gulf of Bahrain Located on the pristine beaches of Bahrain’s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort’s five pools, and book treatments at Jumeirah’s signature Talise Spa. About the Job An exciting opportunity has arisen for Reservation & Communication Manager - Reservation to join Jumeirah Gulf of Bahrain. The main duties and responsibilities of this role include: · Oversee the delivery of internal and external service, quality, and commercial performances as per Central Reservations KPI objectives. · Work closely with hotel reservation teams to maximize revenue opportunities and reduce operational inefficiencies. · Attend meetings related to reservations and share relevant insights on performance and trends. · Monitor automated reservation services to ensure optimal capacity and resolve any service degradation. · Monitor and follow up on guest complaints, ensuring relevant solutions are provided by coordinating with other departments. · Ensure training of new colleagues in the department and hotels is planned and scheduled in advance. · Oversee all aspects of people management, including development, target setting, reviews, and performance. · Complete monthly KPI reporting to the Director of Reservations and Director of Revenue for the hotel. The ideal candidate for this position will have the following experience and qualifications: 6 - 8 years of experience as Reservations Manager or similar role in hospitality. · A Bachelor’s Degree in Hotel management from an accredited and renowned University · Excellent knowledge of PMS Systems. · Qualification in Revenue Management About the Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: · Supportive and inclusive work environment · Access to Learning & Development programmer and clear career pathways · Colleague discounts on food, beverage, and hotel stays worldwide · Comprehensive healthcare and life insurance coverage · Paid annual leave entitlement · Competitive tax-free salary paid in Bahraini Dinars (BHD)

Responsibilities

Oversee internal and external service quality and commercial performance to meet Central Reservations KPI objectives. Manage the reservations team, optimize revenue opportunities, and handle guest complaints through cross-departmental coordination.