Job Ref: STR2024
Branch: Strand Palace Hotel
Location: Strand, London (Central)
Salary/Benefits: £27, 265 per annum
Contract type: Permanent
Hours: Full Time
Hours per week: 39
Posted date: 16/07/2025
Closing date: 18/08/2025
Develop your career at Strand Palace – Great Place to Work 2024
Join our team at Strand Palace, located in the heart of central London. We are looking for a Reservation Consultant to create a warm and welcoming atmosphere for all guests and ensure their stay is memorable. Help us bring our mission of ‘Serving London Love’ to life!

• Process all telephone enquiries for Reservations in an efficient, courteous, and professional manner
• Assign incoming correspondences, emails, and reservation messages in a timely and accurate manner
• Provide a warm and professional response to all guests and visitors to the hotel, delivering excellent customer service and providing all the relevant information they need for their stay
• Ensure all reservations are recorded and confirmed accurately in accordance with hotel’s standard
• Update availability on the hotel’s global distribution (GDS) when required