Reservation Coordinator at Accor

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

14 Aug, 26

Salary

0.0

Posted On

16 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CRS, PMS, RESAWeb, Distribution Systems, Communication, Presentation, Influencing, Customer Focus, Commercial Focus, Multicultural Awareness, Teamwork, Detail Orientation

Industry

Hospitality

Description

Company Description HOTEL OVERVIEW Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa. ABOUT OUR COMPANY At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us. Job Description Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained including conversion, abandoned call rate and quality assurance. Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly. Maintain accuracy of arrivals including billing, VIP status and other guest preferences. Maintain high level of performance within the reservations guest experience, including the support for the reservations and operations team. Ensure that a “RevPRO culture” is spread in the hotel, through regular liaison with operational and call centre teams. Manage rooming lists, corporate bookings, and crew blocks as required. Qualifications Minimum of 1 year of relevant experience in the reservations sales Strong working knowledge of CRS, PMS, RESAWeb or distribution systems Detail-Orientated External and internal environment understanding Ability to work effectively and contribute in a team Great communication, presentation and influencing skills Customer/Commercial focus Multicultural awareness and able to work with people from diverse cultures Flexible and able to embrace and respond to change effectively Self-motivated and energetic Additional Information Job Highlights Birthday Leave Discounted Room Rates across ACCOR Properties Duty Meals Job-Category: Sales & Marketing Job Type: Permanent Job Schedule: Full-Time

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Support the reservations sales and operations teams to meet KPIs regarding conversion, call rates, and quality assurance. Manage rooming lists, corporate bookings, and guest profiles while maintaining a RevPRO culture within the hotel.