JOB DESCRIPTION:

• Manages telephone, fax and email inquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
• Enter reservations received from all sources.
• Enter all group reservations in a timely manner and handles all subsequent changes.
• Create all group and airline crew blocks and airline crew manifests.
• Responsible for creating and adjusting Group files for all groups and third party accounts with accurate billing and special notes.
• Prepare various reports as and when required.
• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximize revenue.
• Produce quotations and written confirmation to all clients.
• Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.
• Assist other departments, as necessary.

REQUIREMENTS:

• Excellent communication skills - written and verbal
• Strong organizational and administration skills
• Confident telephone manner
• Commitment to delivering high level customer service
• High level of IT skills
• Knowledge of OPERA an asset
  Job Type: Full-time

Benefits:

• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Vision care

Work Location: In perso

Please refer the Job description for details