Reservation Executive at Accor

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

0.0

Posted On

20 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Reservation Management, Interpersonal Skills, Problem-Solving, Communication, Organizational Skills, Multitasking, Attention to Detail, Hospitality Industry Knowledge, Opera Cloud, Online Booking Platforms, Up-Selling Techniques, Group Bookings Management, Compliance, Guest Satisfaction, Reservation Procedures

Industry

Hospitality

Description

Company Description •Employee benefit card offering discounted rates at Accor hotels worldwide. •Develop your talent through Accor’s learning programs. •Opportunity to grow within your property and across the world! •Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities. Job Description We are seeking a dynamic and customer-oriented Reservation Executive to join our team in Mumbai, India. As a Reservation Executive, you will play a crucial role in creating exceptional guest experiences from the very first point of contact. Your friendly demeanor and efficient approach will set the tone for our guests' stays and contribute to the overall success of our organization. Manage incoming reservation requests via phone, email, and online booking platforms Provide detailed information about room types, rates, availability, and hotel amenities to potential guests Utilize up-selling techniques to maximize room revenue and enhance guest experiences Process reservations accurately and efficiently, ensuring all guest preferences and special requests are recorded Coordinate with other departments to fulfill guest needs and resolve any booking-related issues Maintain an up-to-date knowledge of hotel promotions, packages, and local events Generate and distribute daily reservation reports to relevant departments Assist in managing group bookings and corporate accounts Ensure compliance with hotel policies and industry standards in all reservation processes Contribute to the continuous improvement of reservation procedures and guest satisfaction metrics Qualifications Proven experience as a Reservation Executive or in a similar role within the hospitality industry Strong guest-focused personality with a commitment to providing exceptional customer service Proficiency in Opera Cloud or similar reservation management systems Excellent interpersonal and problem-solving skills Outstanding communication abilities in English, both verbal and written; additional language skills are a plus Demonstrated ability to work efficiently in a fast-paced, detail-oriented environment Strong organizational skills with the ability to multitask and prioritize effectively Basic computer skills and familiarity with various reservation software and online booking platforms Knowledge of hospitality industry standards, practices, and trends Ability to work flexible hours, including weekends and holidays, as required High school diploma or equivalent; bachelor's degree in Hospitality Management or related field is preferred

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Responsibilities

As a Reservation Executive, you will manage incoming reservation requests and provide detailed information about room types and hotel amenities. You will also process reservations accurately and coordinate with other departments to fulfill guest needs.