Reservation Executive at Accor

New Delhi, delhi, India -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

0.0

Posted On

20 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Marketing, Customer Service, Financial Management, Operational Management, People Management, Leadership, Strategic Thinking, Problem Solving, Team Support, Data Analysis, Forecasting, Guest Relations, Training, Resource Management, Delegation

Industry

Hospitality

Description

Job Description Prime Function: Plan the room reservations. Ensure proper selling techniques and strategies are utilized to maximize room revenues. Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency. Any matter which may affect the interests of the hotel should be brought to the attention of the Management. Key Responsibilities: Sales & Marketing Planning Plan & prepare forecasts on a timely basis for review. Plan & prepare monthly reports, forecasts and other relevant reports. Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget. People Management Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Ensure that the team has been trained for all safety provisions. Financial Management Identify optimal, cost-effective use of the resources and educate the team on the same. Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events. Assist in the development of occupancy forecasts for the annual budget. Operational Management Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests. Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies. Ensure calculative overbooking. Give discounts and corporate rates, as per the company’s policy. Supervise and delegate work to reservation associate Ensure that all reservations are recorded as per standard procedures. Handle additional responsibilities as and when delegated by the Management. Managerial Qualities Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness; Ability to accept responsibility; Self-confidence, motivation, drive and tenacity; Ability to enhance organizational performance; Ability to clearly delegate tasks and responsibilities; Ability to think strategically, inductively, and creatively; and the propensity to recognize and acknowledge other peoples’ ideas. Job-Category: Sales & Marketing Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Reservation Executive is responsible for planning room reservations and maximizing room revenues through effective selling techniques. They coordinate the reservation department's duties to ensure accuracy and efficiency while addressing customer queries and overseeing team training.