Reservation Executive at Accor

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Reservations Systems, Occupancy Rates, Client Relationship Management, Communication, Selling Strategies, Revenue Optimization, Data Entry, Problem Solving, Multitasking, Prioritization, Interpersonal Skills, Ms Excel, Word, PowerPoint

Industry

Hospitality

Description

Job Description We are seeking a highly organized and customer-focused Reservations Executive to join our team. As a key member of our reservations department, you will be responsible for managing hotel bookings, providing exceptional customer service, and maximizing occupancy rates. Process individual and group reservations accurately and efficiently using hotel reservation systems Build and maintain strong relationships with clients, travel agents, and internal departments Provide outstanding customer service through various communication channels (phone, email, and in-person) Implement effective selling strategies to optimize occupancy rates and revenue Generate and distribute rooming lists, confirmations, and other reservation-related documents Collaborate with other departments to ensure seamless guest experiences Monitor and manage reservation releases, cancellations, and modifications Stay updated on hotel promotions, packages, and pricing strategies Assist in resolving customer inquiries and complaints in a timely and professional manner Contribute to the continuous improvement of reservation processes and procedures Qualifications Diploma in Tourism or Hospitality Management Minimum of 2 years of experience in a similar role within the hospitality industry Proficiency in MS Excel, Word, and PowerPoint Strong knowledge of reservation systems and hotel management software Ability to work efficiently in a fast-paced, dynamic environment Exceptional customer service skills with a focus on guest satisfaction Analytical mindset with strong attention to detail Ability to multitask and prioritize effectively Team player with excellent interpersonal skills Job-Category: Revenue Management & Pricing Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Reservations Executive will manage hotel bookings, provide exceptional customer service, and work to maximize occupancy rates by accurately processing individual and group reservations using hotel systems. This role also involves building client relationships, implementing selling strategies, and ensuring seamless guest experiences through collaboration with other departments.