Reservation Executive

at  Landmark Hotels and Suites

• Accommodation + Food + Visa + Medical Provided by the company.
• Location - KSA (Saudi Arabia)
• Hotel Industry Experience Needed
• Male & Female can apply
  As Reservations Agent, you will work with trend data to respond to Guest and customer enquiries so to develop strong relationships and maximize revenue opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
• Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
• Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
• Identify new contacts and pass sales leads on to the relevant sales team. , develop sales leads, and respond to sales opportunities in order to maximize revenue
• Produce quotations and written confirmation to all clients
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate
• Ensure delivery in quality in processing guest requests and bookings
• To be able to perform any additional scope of duties if requested by the Management.
• To attend the mandatory External and Internal training and following the company training policy.
  Job Types: Full-time, Permanent
  Pay: AED1,500.00 - AED1,600.00 per mont

Please refer the Job description for details