Reservation & Hostess Manager - Paris Society London at Accor

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SevenRooms, Reservation Management, Team Leadership, Guest Experience, Multi-site Coordination, Luxury Service Standards, Staff Recruitment, Onboarding, Scheduling, Performance Monitoring, VIP Guest Handling, Conflict Resolution, Operational Planning, Interpersonal Communication, Problem Solving, Attention to Detail

Industry

Hospitality

Description

Company Description We are looking for a Reservation & Hostess Manager to join our restaurants based at The Hoxton, Shoreditch, and House of Louie. Job Description 1. GUEST EXPERIENCE & BRAND STANDARDS • Act as a brand ambassador for Paris Society, promoting a positive image internally and externally • Ensure the highest level of guest welcome and experience across all venues • Guarantee strict adherence to Paris Society service standards • Supervise and optimize guest journey: - Physical welcome - - Reservation experience Seating flow • Handle VIP guests and sensitive situations with professionalism and discretion • Ensure consistency and excellence across all 5 points of sale 2. RESERVATION & TOOLS MANAGEMENT • Oversee and optimize reservation systems across all venues • Ensure perfect mastery and daily use of SevenRooms (mandatory) • Supervise: - Booking flows - - Table allocation strategies Guest database quality • Support teams in managing complex requests and high-demand services • Monitor performance indicators (occupancy rate, covers, no-shows, guest preferences) • Ensure proper handling of emails, calls, and digital guest interactions 3. TEAM MANAGEMENT & LEADERSHIP • Manage, lead and develop host and hostess teams across both venues • Act as a strong leader, ensuring team alignment with Paris Society standards • Oversee recruitment, onboarding, and training of hostess teams • Create and manage team schedules in line with business activity • Train teams on service excellence, guest experience, and tools (SevenRooms) • Identify high-potential profiles and support internal growth • Foster a positive, motivating, and high-performance team environment • Ensure continuity of operations by being able to step in on any position if needed 4. OPERATIONS & MULTI-SITE COORDINATION • Ensure smooth daily operations across both venues • Adapt organization according to activity levels and events • Maintain strong coordination between the 5 venues • Ensure consistency in processes, communication, and execution • Be present on the floor during peak times and high-demand services • Anticipate operational challenges and implement solutions proactively 5. REPORTING & CROSS-FUNCTIONAL COLLABORATION • Report directly to the Multi-Site Operations Director on: - Performance - - Operational issues Team management • Act as a key relay between venues and Paris head office • Collaborate closely with: - Operations teams - - Events teams Marketing teams • Ensure proper communication and information flow across all stakeholders • Contribute to continuous improvement of processes and tools This list is not exhaustive and may be updated through the year. Qualifications Skills • Proven experience as Head Hostess or similar role in premium hospitality • Strong experience in multi-site or high-volume environments • Perfect knowledge of Paris Society standards • Excellent command of SevenRooms and reservation management tools • Strong understanding of guest experience and luxury service codes Interpersonal skills • Strong leadership and team management skills • Excellent communication and interpersonal skills • Highly organized with strong attention to detail • Ability to work under pressure in fast-paced environments • Proactive mindset with strong anticipation and problem-solving skills • Ability to anticipate needs, adaptability and service-oriented attitude Additional Information What's in it for you.. Competitive salary including TRONC up to 28 days holidays (inclusive of bank holidays), pension, and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders Treat yourself once in a while with lots of retail & hospitality perks through our partners Enjoy a free night at The Hoxton and a meal for two when you first start with us Goes without saying, but we’ll feed you during your shift Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work Extra time off to volunteer with one of our partner charities Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! Enhanced family leave for when you’re expanding your family An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Job-Category: Food & Beverage Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Oversee the guest journey and reservation systems across multiple venues to ensure adherence to luxury brand standards. Lead, recruit, and train the hostess teams while coordinating daily operations and reporting performance to the Multi-Site Operations Director.